That's our job! You can bring pictures, or just ask your therapist. We are experts in choosing the perfect look for your face. We will also explain in detail if there is any reason why what you want might not be quite right for you.

Unfortunately we can’t take bookings without security deposits, this reduces our no shows drastically. We do however fully refund your deposit if desired outside of the cancellation period. What is your cancellation policy, I work on call? We request 24 hours notice if you wish to cancel an appointment. For clients who are on call we recommend either booking on a definite day off, or using our cancellation page on facebook to get appointments last minute.

Email us! Unfortunately our booking software isnt evolved enough to accommodate customers wanting to book alongside friends - but our receptionist is happy to help make that happen for you.

Its possible that the combination of treatments you are after cannot be performed by a single therapist or the therapist you have selected. Send us an email or give us a call and we can make it work for you.

You should be able to find her name in your reminder email, if not please give us a call or send us an email. We love seeing the same clients again and again so we are happy to let you know who you saw last time so you can select them when you are booking online.

Each Therapist has their own style, specialises in different things. In short all therapists can complete a range of looks, but for complicated cases you might need help to choose the best therapist for you. You may like to ask friends who they have seen, or jump onto our instagram and save the imagery you like best. We don't put all of what we do up online - if we did you'd be seeing in excess of 20 posts a day, so if you still can’t decide, call us or email and let us know what you are after and our receptionist will let you know who would be best for the job. The more established the artist the longer the waitlist however its a tattoo on your face so it’s worth waiting to get exactly what you are wanting.

We don't offer in person consultations unfortunately, our recommendation is for you to look at our instagram as a first port of call and send us some of the pictures of treatments you like, followed by a picture of your eyes and brows in clear lighting with no product. From there we can recommend exactly what to book based on the looks you like.

Sometimes, Depending on the clients skin type, the thickness of their blood and other factors you might get a little bit of bleeding. Generally its less than if you had a little cat scratch and we control it using a vasoconstriction gel when needed.

The short answer is no, in the first session we play it very safe with the pigments to ensure we are making the right choices for the undertone & your skin type to ensure a long lasting result with good fading. You can expect to loose anywhere up to 80% of the colour during the healing process and the colour to change several times. The final tone is evident at around 36 days after your treatment. When you come back to see us its likely your first treatment will look faded in areas and might be patchy, in the second session we shoot for your final result filling in gaps, darkening and lightening the colour down to suit what you would like. Less Feather Touch treatments does not mean a more natural result. More Feather Touch treatments means a more blended, 3d result therefore looks the most natural. Another rule we go by is sticking as close to what the client had originally to ensure an undetectable result. You can always add more throughout the process so if you are unsure of what you want don't worry, we will help you decide.

It is essential to get a clear fresh result that hair strokes aren't placed too close together, when they are put too close together you risk your colour healing into a block. We fill gaps effectively by layering hair strokes over a series of sessions to ensure your brows heal textured. If you have thick hair, and are wanting to go outside of the lines or fill large gaps, this technique is especially important so it is not obvious where the tattoo is sitting vs where the hair is sitting. In addition we always treat your first session conservatively, this allows us the opportunity to change things before we set the final look. Everything about our treatments is adjustable; shade, shape, depth of colour when approached carefully from the get go can be adjusted to suit your desires in your second session once we deem the skin predictable.

We will have you fill out a 6 page consultation form in order to gain a clear understanding of your skin, health & what is is you may and may not want. Once complete, we will assess this form and discuss any contraindications with you. During the paper consult process you will have a triple action numbing cream applied, this stays on for up to an hour. Once we take you through to the treatment room to go through the design process we will go over all of these factors and assess them in combination with what is is you’re wanting to have done. Using a skinny pencil, we follow a process designed by our leading brow artists & master trainers to ensure a proportionate balanced template, that is customised to balance the natural features and blend with the natural feature we are working with. Once we finalise this template, we then start with a few small hair strokes or in the case of lips an outline to give us guidelines of where to go. Each hair stroke is placed perfectly to ensure it flows and blends with the natural hair growth giving a seamless result. After we finish what we call our “leading lines” we will show you where they will sit on your face, the colour & make sure your numbing cream is topped up with a fast acting gel. From here things come together quickly, It'll be over before you know it and you'll be walking out with incredible brows. For Brow reconstruction clients it can be underwhelming after the first session, but your therapist will explain to you the beauty of a simple base in terms of building your best brows moving forward.

We custom mix our pigments with the skin base tones in mind. We don't however allow clients to choose their own colour by looking at the bottles, as skin science plays the biggest part in this. Using the undertones of your skin, your skin type & your hair colour if applicable we will choose colours that are suited to you and will give you the best and longest lasting result. Don't worry if your colour feels too dark or too light or bright to begin with, it takes 30 days for the final colour to show & its all part of our plan for perfection.

Our current pigment range is Oxide free. Past pigments are known to contain a small amount of oxides in some but not all instances. Should you require information on this we are happy to provide. We prefer to avoid lip colours that contain white oxides as those colours don’t easily dissipate over time. That said we aren’t able to offer treatments that lighten lips. We also do not for this reason offer corrective treatments such as areola tattoo, stretch mark cover or concealer tattoo.

We pride ourselves in having a beautiful salon that is purpose built for Permanent Makeup services. Our therapists complete ongoing further education to remain the best in their field, and our support staff work tirelessly to ensure a smooth booking & treatment process. We are a dynamic team who love to keep up with the cutting edge of whats on offer, and permanent makeup is such an ever changing landscape. All of our imagery is of our own hand, and you can really see all of these factors make us the best at what we do.

Eventually it will fade out to natural skin, in the meantime it will be very easy to draw your brows on as you'll still have a base to work with! In some cases where a client has had their brows done several times or with an older generation pigment, we may need to run over the brow with a salt based solution to help the remaining colour leave the skin.

Yes! Although not always straightforward, we can help. We require you to send us some pictures, in order to give you some good options as it’s not always an easy task. If you have an old tattoo, you shouldn't book for basic feather touch as your stylist may not have the training needed to create a result consistent to what we advertise online. Often if you have had older block style tattoo we might require you to have them laser removed for us to have a fresher base to work with. We work with a few laser clinics in Auckland regularly and see incredible results with removal.

We specialise in seamless brows that suit a clients face with and without makeup. Depending on skin colour, skin type and hair colour & type we aren't always willing to go too far beyond what is natural. Pigments when overused can look bad on certain skin types, your therapist will be able to explain why you might or might not be able to have an “Uber Glam Brow”. The great news is Feather Touch serves as a beautiful base and makes product application look better and much easier to apply. It might be that if you do wear makeup religiously you might be well suited to a combination brow.

We like to work with either a blank canvas, or a settled result. Please plan botox 2 weeks either side of your treatment with us, and fillers in the area 4 weeks either side of your treatment with us. In regards to other cosmetic procedures like peels ect, we ask that you ensure they are nowhere near your brows a month before your first treatment with us, and do not come into contact with your brows for the duration of their life. Most therapists can easily avoid that area with actives to preserve your brows.

No, everything we use is sterile and hypoallergenic. We have amongst thousands of sets of brows experienced less than 2 reactions to our products, in both cases it was a reaction in relation to aftercare.

We cannot tattoo over any existing skin conditions in the brows, nor does it make for a good healing environment for the best result. Steroid, Acne and other treatment creams often effect the skin thickness therefore also may prevent you from having the tattoo done. Please consult your therapist in advance of the treatment.

Many medications may deem you unsuitable for the treatment due to their effects on the skin. Some medications will result in us refusing treatment, and others you will need to be aware of the risks associated. Common medications we need to know about in advance of your appointment: Acutane, Doxycycline, Blood Thinners, Cholesterol, Prescription pain meds, Thyroid, Heart, Diabetes, and any Antibiotics or oral steroids and any medication that may thin the skin and cause photosensitivity. Keloid scarring, psoriasis, dermatitis or eczema, and acne are a few skin disorders you may wish to discuss with your therapist first. If you have medications, your best to email us the list so we can advise in advance what to expect - its horrible having to be turned away on the day after waiting so long for an appointment.

It is unsafe for Pregnant women to have this treatment done. It is also our company policy due to the lack of scientific research & guidelines around safe use of numbing cream, that we will not complete the treatment on a breastfeeding mother unless she can “pump and dump for 48 hours following”.