FAQ

That's our job! You can bring pictures, or just ask your therapist. We are experts in choosing the perfect look for your face. We will also explain in detail if there is any reason why what you want might not be quite right for you.

Unfortunately we can't take bookings without a deposit, as it drastically reduces no-shows. If you need to cancel or reschedule, we ask for at least 48 hours' notice, and your deposit will be fully refunded if you cancel outside that window.

You can create a group booking directly through our booking software, Fresha. Also feel free to email us! 

It's possible that the combination of treatments you are after cannot be performed by a single therapist or the therapist you have selected. Send us an email or give us a call and we can make it work for you.

You should be able to find their name in your reminder email or Fresha app, if not please contact us. We love seeing the same clients again and again so we are happy to let you know who you saw last time so you can select them when you are booking online.

Every artist here has their own style and specialties. All of our therapists can create a wide range of looks, but for more complex cases you may need a hand choosing the right one for you. Ask friends who they've seen, or hop onto our Instagram and save the imagery you love most. We don't post everything we do – if we did, you'd be seeing 20+ posts a day!
Still can't decide? Get in touch!

Yes! We offer consultations for semi-permanent makeup, for both brows and lips. Your consult includes a draw up of your brows or lips and a full talk through of what to expect from a cosmetic tattoo treatment. Brow consults can also include a brow shape and tint for an extra charge.

To make the most of your time, check out our Instagram first and bring along the looks you love. Please note a consultation is not the treatment itself, and the consult fee can't be put toward a deposit for future treatments, as it's a separate appointment.

Yes. Wherever possible we use single-use tools and equipment, opened fresh for each client and disposed of straight after your appointment. We also put down fresh head sheets for every client, and anything reusable is cleaned and sterilised between appointments.

If you have any questions about our hygiene practices, just ask. We're always happy to talk you through it.

No. We play it safe in your first session, so you can expect to lose up to 80% of the colour as it heals, and it may look faded or patchy. Your final tone shows at around 36 days. In your second session we fill gaps and adjust the shade to your final result. Layering strokes over a series of sessions is what gives a natural, blended finish. Fewer Feather Touch treatments doesn't mean a more natural look.

When you arrive, you'll fill out a consultation form so we can understand your skin, your health and what you're wanting. We'll go over it together, then take you through to the treatment room for numbing cream, which stays on for 10-15 minutes. Next comes the design process, where we draw up a balanced template customised to your features, followed by your treatment. Before you know it, you'll be walking out with incredible brows or lips!

We custom mix our pigments with your skin's base tones in mind. We don't let clients choose a colour from the bottles, because skin science plays the biggest part. Using your skin's undertones, your skin type and your hair colour (if applicable), we'll choose shades that suit you and give you the best, longest-lasting result. Don't worry if your colour feels too dark, light or bright to begin with. It takes around 30 days for the final colour to show, and it's all part of the plan.

Our current pigment range is oxide free. Some of our past pigments contained small amounts of oxides, though not all of them did. If you'd like more information, we're happy to provide it.

We prefer to avoid lip colours that contain white oxides, as they don't dissipate easily over time. For this reason, we can't offer treatments that lighten lips in Auckland, and we don't offer corrective treatments such as areola tattooing, stretch mark cover or concealer tattooing.

We have a beautiful salon that's purpose built for semi-permanent makeup services in Auckland. Our therapists complete ongoing education to stay at the top of their field, and our support team works tirelessly to make your booking and treatment as smooth as possible. We're a dynamic team who love keeping up with the cutting edge, and semi-permanent makeup is an ever-changing landscape. All of our imagery is our own work, so you can see exactly what we do.

Over time your brows will fade. In the meantime, they'll still give you a base to draw on, which makes your brows easy to fill in. If you've had your brows done several times, or with an older generation pigment, we may be able to use a saline solution to help the remaining colour leave the skin. We also offer laser removal to help lift pigment.

Yes! It's not always straightforward, but we can help. Please email some photos to hello@lashnoir.co.nz so we can give you the best options. If you have an existing tattoo, please don't book our Feather Touch treatment straight away, as it may not always be an option. If you have an older block-style tattoo, we may need you to have it laser removed first so we have a fresher base to work with. We offer laser removal ourselves and see incredible results.

We specialise in seamless semi-permanent brows that suit your face with and without makeup. Depending on your skin colour, skin type, and hair colour and type, we aren't always able to go too far beyond natural. Overused pigment can look bad on certain skin types, and your artist can explain what will and won't work for you. The great news is our treatments give you a beautiful base that make brow products look better and go on more easily. If you wear makeup religiously, a combination brow might be a great fit for you.

We like to work with either a blank canvas or a settled result. Please plan botox at least two weeks either side of your treatment with us, and fillers in the area at least four weeks either side. For other cosmetic procedures like peels, please keep them well away from your brows for a month before your first treatment. We also ask that they don't come into contact with your brows for the life of your semi-permanent makeup. Most practitioners can easily avoid the area when using actives, so your brows are protected.

You don't need one as a standard step. Everything we use is sterile and hypoallergenic, and across thousands of sets of brows we've had only a couple of reactions, both related to aftercare. 

If you have known allergies or have had reactions in the past, we're happy to do a patch test first. Just let us know when you book.

We can't tattoo over any existing skin condition in the brows, as it doesn't make for a good healing environment or the best result. Steroid, acne and other treatment creams can also affect the thickness of your skin, which may mean we can't go ahead with your treatment. Please get in touch before booking so your artist can advise you.

Many medications can make you unsuitable for treatment because of their effects on the skin. Some will mean we can't go ahead, and with others you'll need to be aware of the risks.

Medications we need to know about before your appointment:

• Accutane
• Doxycycline
• Blood thinners
• Cholesterol medication
• Prescription pain medication
• Thyroid medication
• Heart medication
• Diabetes medication
• Antibiotics and oral steroids
• Any medication that may thin the skin or cause photosensitivity

Skin conditions to discuss with your artist first:

• Keloid scarring
• Psoriasis
• Dermatitis or eczema
• Acne

Please fill out your consultation form when you book, rather than leaving it until the day. It lets us check everything in advance and tell you what to expect, so you're not turned away at your appointment after waiting so long for it.

We don't carry out treatments during pregnancy. If you're breastfeeding, there is limited research and guidance on the safe use of numbing cream, so it's our policy to treat breastfeeding mothers only if they can pump and dump for 48 hours after the treatment. Please get in touch before booking if you have any questions.