In order to create the safest environment possible for all of our clients & staff we have put rigid new protocol in place. In order to receive treatment please take the time to read this protocol to avoid disappointment.
To limit the flow of people coming in and out of the salon, and to reduce customer interactions we ask that you wait in your car prior to your treatment time and we will call you when your therapist is ready to take you straight through. We are exercising a very strict no friends or family policy including no children to be present at your appointment - in no instance can we make allowances for this. If you are unwell please let us know prior to your appointment we cannot see any clients in salon who are displaying cold and flu symptoms. We have increased cleaning schedules in all areas with Covid-19 effective products, all of our staff are wearing upgraded PPE including n95 masks and disposable gloves during all treatments. We unfortunately during this time are unable to accomodate people in our waiting area, walk in enquiries or rebooking but instead ask you to book online. This will require full payment, however minimises contact and traffic in our reception area as payments are made in advance. If we require a monetary top up for the likes of product we can process this in your treatment room, refunds where necessary can be applied as a future credit or processed back to you via paypal within 2 working days of your appointment. Our usual cancellation policy for all appointments applies, so if you are unsure please contact us in advance so we can avoid penalties and fill your appointment - due to increased demand we are more than able to fill appointments in most instances but notice is required. We appreciate your understanding of this policy during a very uncertain time, and we hope you can see this as a positive move to reduce the spread of Covid-19.